Our products are made by a range of manufacturers across the UK. If you encounter any issues with your order, please contact us so we can liaise with the relevant supplier.
All products that are personalised to your specific requirements are non-refundable, unless damaged or faulty. We cannot take responsibilty if incorrect or misspelt personalised text has been entered at the point of purchase.
Your statutory rights are not affected.
Non Delivered Goods
If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.
We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.